Effective Communication is where some awareness is brought to communication. Learning has taken place, and new behaviour trialed. There are a number of different elements that make up effective communication, and all have value in increasing our skills, the effectiveness of our communication and the resultant improvement in our relationships.

These include:

• Non-verbal Communication

• Listening Skills

• Aligning Expectations

• Writing Clearly

• Sales Questioning

• Influencing and Persuasion Skills

• Delivering Tough Messages

• Negotiation Skills

• Handling Difficult Conversations

• Motivating Others

• Presentation Skills

• Customer Service Excellence

• Effective Feedback

• Running Good Meetings

• Understanding Cultural Differences

• Managing Well

These skills can be learnt from books (which we are happy to recommend where appropriate) on-line learning, or workplace seminars which we are happy to provide.